Privacy Policy
Last updated: August 14, 2026
1. Information We Collect
When you submit a commission inquiry or contact us through our website, we collect:
- Your name
- Email address
- Service preferences
- Any additional information you provide in your message
2. How We Use Your Information
We use the information you provide to:
- Respond to your commission inquiries
- Communicate about ongoing projects
- Provide updates related to your specific requests
- Improve our services based on client needs
3. Data Storage and Security
Your personal information is stored securely and is accessible only to authorized personnel involved in fulfilling your commission or inquiry. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Commission-related communications are typically retained for up to three years after project completion.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your information may be shared only with:
- The specific artisan assigned to your commission
- Service providers who assist in our operations (email services, hosting)
- Legal authorities when required by law
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to processing of your information
- Request restriction of processing
- Data portability
7. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
11. Contact Information
For questions regarding this Privacy Policy or to exercise your data rights, contact us at:
47 Rue des Artisans, 1000 Brussels, Belgium